How do I contact someone from your company?
You may call us at 855.225.4177 Monday through Friday, 8:30am-4:30pm EST, or click here to fill out our contact us form. A customer service representative will respond within 48 hours.
How do I find a size chart for your products?
There is a Unique size chart listed on each product page, near the image.
How do I place an order?
Add desired items to your shopping cart. When you are finished shopping, click "Checkout." To create an account for easier tracking of your order, and to have information stored in our system for future orders, please sign up using your e-mail address. Billing and shipping information must be filled out. Payment information is entered at the bottom of the screen.
What are my payment options?
We accept Visa and Mastercard.
Can I pay by PayPal® or check?
We do not currently accept payment by PayPal® or cheque.
What are your shipping rates?
Orders that are $99.99 or less will have a flat rate of $19.95. Any order over $100.00 will have a flat rate of $24.95. For expedited options, please contact customer service at 855.225.4177.
Warranty & Returns
What is your return policy?
First Tactical has a 30-day returns and exchanges policy. You may return any unworn/unused merchandise to First Tactical within 30 days upon the receipt of your product. Original tags must still be attached Refunds will be applied to original credit card used at the time of purchase.
What do I do if my product is defective?
We stand behind the workmanship of each and every product we make. If you feel your item is defective or failing prematurely, please call our customer service team for a quick resolution. Once the returned item is received and inspected in our returns department, we will replace the item at no cost.
How do I return or exchange a product I purchased?
Send in your item(s) using the postage-paid return label. Your return will be processed in 10-14 business days.
How do I return or exchange a gift I received?
Gift items may be exchanged for the same item in a different size or colour only. Please call our customer service team to initiate the exchange.
How long does it take to get a response after submitting a request on the contact page?
We always do our best to respond quickly, but please allow up to 48 business hours for a response.
How do I wash the apparel items?
Turn items inside out and machine wash in cold water using mild detergent. Tumble dry on low. For items with moisture wicking properties, avoid using fabric softener.
How many washes will your garments go through and still hold their colour?
We do product testing on all products that are a minimum of 25 times wash/dry/wear cycles. With that, we recommend for maximum colour fastness, that customers close all fasteners (zippers, Velcro, snaps, etc) and wash their garments inside out. This will extend the life and colour of their products. We do use premium materials and dyestuff, but any time we include the comfort of cotton into the material blend, we recommend that they take a bit of care to extend the colour life of their gear.
Are any garments fire resistant?
We offer a selection of 100% cotton items for men and women, including the Tactix Cotton L/S Shirt, the Tactix Cotton S/S shirt, the Cotton Job Shirt, the Cotton L/S polo, and the Cotton S/S polo. These are great options for fire professionals, as they will not melt or drip.
Are your garments true to size?
Yes, sizing should run true to size and in accordance with industry standard.
Will your garments conceal my weapon?
At this time we do not have any garments specifically designed for concealed carry however the Tactix stretch pants do offer a comfort waistband that will flex if the customer prefers to wear an IWB holster. Likewise, our woven shirts have enough body in the materials to minimize any outward printing of a CCW.
Are your women's pants considered low rise or high rise?
The women's pants would be considered a mid rise in todays market. These are specifically designed for a uniform, professional customer as compared to fashion. We have intentionally fit the pants to allow for the many activities and performance needs of our target consumer so that they can bend, move and function in their everyday active work environment.
What does Blood-Bourne Pathogen Resistance mean?
An independent laboratory has tested this product and has found that the materials and seams provide passing results when tested in accordance with ASTM F 1671, Standard Test Method for Resistance of Materials Used in Protective Clothing to Penetration by Blood-Borne Pathogens. Please be advised that despite garment materials and seams satisfying the standards of ASTM F 1671, we cannot guarantee that the garment provides an adequate barrier to viruses in all conditions. All consumers will need to be aware of the specific hazards in their workplace in order to best determine the appropriate types and levels of personal protective clothing and equipment that they might need. To maintain proper performance, First Tactical products must be maintained in accordance with the care instructions on the product label. For further information regarding ASTM F 1671, please visit the ASTM International Standards website: www.asm.org
Who do I contact about sponsorship for an upcoming conference?
Please call our customer service team and they will guide you in the right direction. They can be reached at 855.225.4177.
Can I get my department logo put on your garments?
Yes. Please call our customer service department for more information: 855.225.4177.
Our Commitment to Privacy:
Your privacy is important to us. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used (collectively, the “Policy”). To make this Policy easy to find, we make it available on our homepage and at every point where personally-identifiable information might be requested. Throughout this Policy, “we”, “us”, and “our” refers to First Tactical. and its parents, subsidiaries, and its affiliated entities, and “Website” refers to the site found on the Internet at www.firsttactical.ca.
The Information We Collect:
We may collect personal data from customers both online and offline. Online, we may collect information through the Website, an affiliated site (such as a promotional microsite linked to our site), a First Tactical page on a community website (such as Facebook or the like) or through similar online avenues. On some pages, you may order products, make requests, submit product reviews, and register to receive materials or information. Our Policy applies to all information collected by or submitted to the Website or these other avenues.
The types of personal information collected include, without limitation, the following:
Credit/Debit Card Information
Our Website uses “cookie” technology to improve the quality of your experience. A cookie is a small file that contains information sent by a website that is saved on your hard disk by your computer’s browser. Cookies store information that a website may need in order to personalize your experience and gather website statistical data. Any time you visit our Website to browse or to read or download information, we collect and store the name of the domain and host from which you access the Internet (for example, msn.com, aol.com, etc.); the Internet protocol address of the computer you are using; the browser software you use and your operating system; the date and time you access our Website; and the Internet address of the website from which you linked directly to our Website. We use this information to measure the number of visitors to areas of our Website, and to help us make our Website more useful and interesting to our visitors. We use information from cookies in the aggregate to analyze for trends and statistics, and then discard it; we do not track individuals, only instances of entry onto our Website.
The Way We Use Information:
We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.
We use return e-mail addresses to answer the e-mail we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
We may post a product review that you submit, although we reserve the right to post such review if we, in our sole discretion, deem the review inappropriate.
Upon approval, we will occasionally send out promotional e-mails to our previous purchasers relating to sweepstakes, and catalogue and e-mail signups. You must opt in to receive e-mails from us when you are ordering. We provide full instructions on how to unsubscribe from these distribution lists at the bottom of each e-mail that is circulated.
You may specifically register with our Website if you would like to receive our catalogue, as well as updates on our new products and services, and information you submit on our Website will not be used for this purpose unless you fill out the registration form.
Sharing Of Your Information:
We will share your personal information with our partners and with third-party independent contractors for purposes of: (a) performing functions on behalf of us, such as processing credit card transactions; (b) providing you with product offers through postal mail; and (c) tracking information generated through our Website. Our partners and third-party independent contractors are obligated contractually not to use or share your personal information for unauthorized purposes.
We may share product reviews that you submit with our authorized dealers solely for informational and promotional purposes. If our information practices change at some time in the future we will post the policy changes to our Website. If you are concerned about how your information is used, you should check back at our Website periodically.
Finally, we never use or share the personally-identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
Our Commitment to Data Security:
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place and maintain appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
How You Can Access or Correct Your Information:
If you are a previous purchaser, you may access all of your personally-identifiable information that we collect online and maintain by logging into your account at www.firsttactical.ca. We use this procedure to better safeguard your information. If you wish to unsubscribe from our e-mail list, you will need to do so by clicking on the unsubscribe link at the bottom of our marketing e-mails.
To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.
Children (under the age of 18) are not eligible to use the Website unsupervised, and we ask that children do not submit any personal information to us. If you are under the age of 18, you may only use this Website in conjunction with, and under the supervision of, your parents or guardians.
We contract with a third party to maintain and host our Website. Therefore, any information you submit, including personal information, will be placed and stored on a computer server maintained by this third-party host. The third party has agreed to implement technology and security features and strict policy guidelines to safeguard the privacy of your personal information from unauthorized access or improper use.
How to Contact Us:
Should you have other questions or concerns about this Policy, please call us at 855.225.4177 or send us an email at firstname.lastname@example.org.
Effective Date and Changes:
This Policy is effective as of August 17th, 2018. We reserve the right to modify the terms of this Policy at any time and in our sole discretion, by posting a change notice on this page. YOUR CONTINUED USE OF OUR WEBSITE FOLLOWING OUR POSTING OF A CHANGE NOTICE WILL CONSTITUTE BINDING ACCEPTANCE OF THOSE CHANGES.
Please review these basic terms for use of our Website (collectively, the “Terms”). By using the Website, you agree to follow and be bound by these Terms.
If you do not agree with one of these Terms, please do not use this Website. We may change these Terms any time. By using the Website after a change, you agree to follow and be bound by the Terms as changed. Accordingly, please review these Terms regularly. Throughout these Terms, “we”, “us”, and “our” refers to First Tactical. and its parents, subsidiaries, and its affiliated entities, and “Website” refers to the site found on the Internet at www.firsttactical.ca.
Website Contents and Technologies:
Unless otherwise expressly noted, you should assume everything you see, hear, or otherwise receive from or on the Website (collectively, the “Contents”) is copyright, trademark, trade dress or other intellectual property owned or licensed by us. The Contents include images, illustrations, designs, icons, photographs, trademarks, logos, text, software, sounds, music, the Website as a whole, and any other materials at our Website.
Except for any intellectual property or content of third parties included on the Website, you may use or download the Contents solely for your personal noncommercial purposes, provided you retain all of their copyright and other proprietary notices and designations. No other type of use is permitted and you may not make any use of any intellectual property or content Website except as otherwise expressly provided in these Terms or with our prior written consent. Nothing in the Terms transfers to you any right, title or interest in any Content, including any intellectual property or content of third parties included on the Website. The downloading or export of software or technical data from this Website to any jurisdiction in violation of United States export laws is strictly prohibited.
We do not provide the technologies used to build our Website and, therefore, we neither recommend nor endorse these technologies. Any information regarding identified technologies, including their capabilities, limitations, and applications, should be sought directly from their manufacturers. We hereby disclaim any rights to trademarks, service marks, trade names, logos, copyrights, patents, domain names, or other intellectual property interests of third parties.
Copyright and Usage of Content:
The copyrights and other rights to the materials on our website are owned by First Tactical. No further publication or commercial use may be made of the materials on this website without the express written permission of First Tactical.
Submission of Information to First Tactical:
User Comments and Submissions:
You promise that no information or material you transmit to the Website will violate anyone else's right, including copyright, trademark, privacy or other rights. You may not transmit any information that is or contains threatening, libelous, defamatory, scandalous, inflammatory, pornographic, profane, or otherwise unlawful, abusive or obscene material, as determined by us in our sole discretion. You will be solely responsible for the content of any submissions you might make. We is not responsible or liable for the content of information that others post at or transmit to the Website, for any error, defamation, libel, slander, omission, falsehood, obscenity, pornography or profanity contained in any such information, or for the conduct of any Website user.
Products displayed on the Website can be delivered only within Canada. Prices are valid and effective only in Canada. We attempt to ensure the accuracy of all product information, but prices are subject to change without notice. We do not warrant the accuracy of Website information regarding product price and availability. We have tried to accurately display the colours of our products on the Website. However, the colours you see will depend on your monitor and we cannot guarantee that your monitor's display will be accurate.
It is our mission to exceed our customer’s expectations by continuously providing innovative products at a great value. Because we value our customers’ opinions, we listen to them and take them seriously. Towards this end, we reserve the right to change product features and designs without notice or obligation.
Links to Other Websites:
Any links contained on the Website to outside websites are provided only as a convenience. If you have any concerns regarding any outside site linked to or from the Website, please direct them to the owner or operator of the outside site. All use of outside links is at your sole risk. We are not responsible for any outside sites, services, or other materials linked to or from the Website, and we disclaim all liability for any injury you might experience by using such materials. You may not create hyperlinks to this Website, nor may you use any "framing" or similar techniques to enclose any portion of this Website without our prior written consent.
THE INFORMATION CONTAINED IN THIS WEBSITE IS PROVIDED TO YOU "AS IS," FOR YOUR INTERNAL INFORMATIONAL PURPOSES ONLY, WITHOUT ANY REPRESENTATION OR WARRANTY OF ACCURACY OR COMPLETENESS OF INFORMATION OR OTHER WARRANTY OF ANY KIND, INCLUDING ANY IMPLIED WARRANTY OF QUALITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. IN NO EVENT WILL FIRST TACTICAL BE LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES FOR USE OF THIS WEBSITE OR RELIANCE UPON ANY INFORMATION OR MATERIAL ACCESSED VIA IT OR ANY OTHER HYPERLINKED WEBSITE INCLUDING, BUT NOT LIMITED TO, DAMAGES ARISING FROM LOSS OF PROFITS, BUSINESS INTERRUPTION, OR LOSS OF DATA, EVEN IF FIRST TACTICAL IS EXPRESSLY ADVISED ABOUT THE POSSIBILITY OF SUCH DAMAGES, TO THE FULLEST EXTENT ALLOWABLE BY LAW. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES AND REPRESENTATIONS, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. Additionally, First Tactical makes no representations or warranties whatsoever about any other website which you may choose to access through this website. Links provided by First Tactical to such websites are provided solely for your convenience and should not be deemed to imply that First Tactical endorses those websites or any content therein.
You agree to defend, indemnify and hold us (along with our directors, officers, employees, and agents) harmless from and against any claims, damages, costs, and expenses, including attorneys' fees, arising from or related to your use of the Website or your violation of any of these Terms.
Unless otherwise specified, we display this Website and the Contents solely to market and promote our products and services in Canada. We control and operate this Website from our offices in Georgetown, ON.
These Terms shall be construed according to Canadian law, without regard to conflicts of laws. Any dispute arising under or relating to these Terms, the Contents, the use of the Website, or products or services purchased using this Website, shall be resolved exclusively by the federal courts of the province of Ontario. Your use of the Website constitutes your consent to the jurisdiction and venue of said courts with respect to any such dispute.
Your failure to comply with these Terms automatically revokes your authorization to use the Website and terminates any and all rights granted to you under the Terms. The restrictions, including restrictions with respect to the Content, disclaimers, and liability limitations in these Terms shall continue to apply. Upon denial of access, you must promptly destroy all Content downloaded or obtained from this Website, as well as all copies of Content.
First Tactical reserves the right to cancel or make adjustments to any order placed online in order to comply with the promotion being offered. We will not charge any customer’s credit card an amount that is greater than the total checkout price. However, orders may be put on hold in order for a customer service representative to contact a customer for additional information necessary to complete an order. Offers may change at any time and are good only while supplies last, valid in Canada only on the FirstTactical.ca website. Promotions cannot be applied to previous orders placed.